Complaints procedure

We encourage open and honest communication to ensure we give the best care to our patients.

We understand that there may be circumstances when you are not happy with some aspect of your treatment. We try very hard to maintain excellent standards, so we want to know straight away if there is a problem, so that we can put it right for you.
If you have a complaint or concern, please contact Jane Ducklin as soon as possible.

You can make your complaint in person, by phone, by letter or in an email. Jane will receive this calmly and will investigate your complaint as a matter of urgency.
She will aim to:-

1. Find out what happened and what went wrong
2. Make sure you receive an explanation and an apology if this is appropriate
3. Identify what Jane can do to ensure that this problem does not arise again

Institute of Osteopathy Complaints Resolution Service

If you feel uncomfortable complaining directly to Jane Ducklin or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing Freephone 0800 110 5857 or emailing
The resolution service works hard to bring a satisfactory conclusion for you.

General Osteopathic Council

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.

Jane Ducklin
Tel 01442 890073